Help Center → Your Cases → Case Statuses

What does each case status mean?

Every case has a Snily status. It's a quick way to know what's happening without having to reach out to support for an update.

Here's what the various labels mean:

• New: The leak has been found and a case has been opened. It’s waiting for review or next step.
• In Progress: Snily is on the case. Complaints may have been filed, or the team may be following up.
• On Hold: The work on the case is on hold.
• Rejected: Case not approved for removal request.
• Delisted: The URL has disappeared from search results. The file might still be on the website.
• Completed: The case is finished.
• Cancelled: The case has been halted, not completed.

The history and status of these matters are available in your Snily dashboard.